Payroll Specialist US
Customer Experience | Remote | 3+ years
About the company
Keka is a modern people platform for growing enterprises. HR, payroll and talent live in one core system, so teams spend less time on admin and more time on their people. More than 12,500 companies trust Keka, from fast-growing small businesses to large enterprises and global companies with teams across borders.
We build software the way HR actually works. It feels human, sets up in days instead of months, and has AI built into every part of HR. With customers across India, the US and the Middle East, our sales team is growing fast to keep up. That is where this role comes in.
About the role
As a US Payroll Delivery professional at Keka, you'll manage end-to-end US payroll delivery, maintain tax and compliance accuracy, and serve as a trusted point of contact for clients. You'll own delivery timelines, resolve payroll issues, and drive process improvements across payroll operations.
What you'll do
- Manage end-to-end US payroll cycles across bi-weekly, semi-monthly, and monthly payrolls.
- Oversee federal, state, and local payroll tax compliance and filings.
- Manage multi-state payroll complexities, deductions, benefits, garnishments, and payroll reconciliations.
- Manage payroll notices, amendments, and compliance-related issues.
- Act as the primary point of contact for clients and build strong relationships.
- Own delivery timelines, SLAs, escalations, and client communication.
- Identify process gaps and drive automation and continuous improvement.
What you'll bring
- Strong knowledge of US payroll processes, tax compliance, and multi-state payroll.
- 3+ years of payroll delivery experience in an HR Tech, Payroll Tech, or B2B SaaS environment.
- Experience with platforms such as Gusto, Rippling, Justworks, Deel, Papaya, TriNet, ADP, Paylocity, Paycom, Paycor, or similar.
- Strong client-facing communication and stakeholder management skills.
- High ownership, attention to detail, and problem-solving ability.
- Strong Excel and analytical skills with the ability to identify and resolve payroll discrepancies.
